– Always fill out the online service and repair report form before sending a system for service.
– Always fill out one service and repair report for each system that is being sent.
– Always send in the entire system in its case, not just the part you think needs service.
– Always send a printed copy of the service and repair report with the shipment.
– Specified accuracies can only be guaranteed if all measurement instruments in a system are calibrated together. Therefore please send in the entire system for calibration.
– Note that certain repairs require that the system is re-calibrated by the Service Center in Sweden, regardless of when calibration was last performed.
– In case of software related problems, please make sure that the system has been upgraded to the latest software version before sending the system in for repair. The software update may solve the problem at hand.
– Send your system to: Easy-Laser AB, Alfagatan 6, 431 49 Mölndal, Sweden.
IMPORTANT! Only door-to-door shipping arrangements are accepted. Easy-Laser will charge a pickup/administration fee for parcels delivered to a distribution point.
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NOTE! This only applies to service and calibration at the Easy-Laser Service Center in Sweden. For other Service Centres, please contact them directly.
Net 30 days.
A minimum of one hour will always be charged for administration and fault-analysis of the equipment.
The warranty does not apply:
Compensation for any secondary damage caused by an Easy-Laser® product fault does not apply. Easy-Laser AB is not responsible for any transport costs for equipment sent back to Easy-Laser AB for repair. The parts replaced during the repair will be disposed of unless explicitly stated that they are to be returned.
NOTE! Before the product is sent for repair, it is the responsibility of the customer to make a backup of all saved data. Resetting saved measurement data is not covered by the warranty. Easy-Laser AB takes no responsibility for saved data that is damaged or lost during transportation or repair.
Within two working days. National holidays and weekends excluded.
One additional calibration cost is charged for each system. Please contact Easy-Laser AB for current price.
Express service does not apply to warranty repairs. Easy-Laser AB will always prioritize warranty repairs.
