WARRANTY

We know that Easy-Laser® meets the highest of quality requirements.
That's one of the reasons why we offer a 3 year product warranty. 


Long warranty periods

Our measurement systems have a product warranty of at least 3 years. Why do we offer this? So you do not have to worry about any unexpected extra expenses. And because we know that Easy-Laser® meets the highest of quality requirements. All precision instruments require calibration at certain intervals.

NOTE! Product registration is no longer required to get the 3 year warranty (this was previously the case).

3 and 4 years warranty

ISO9001 and certified manufacture

We are an ISO9001 approved company. Our quality system is also approved by Nemko (Notification Number Nemko 05ATEX4428O) as follows: 

“Nemko AS, notified body number 0470 for Annex VII in accordance with Article 9 of Council Directive 94/9/EC of March 1994 notifies to the applicant that the actual manufacturer has a product quality system which complies with Annex VII of the Directive.” 

Warranty commitment

Easy-Laser AB develops and manufactures the Easy-Laser® product range. The products are manufactured under our stringent quality controls. If the product is malfunctioning or stops working within three (3) years of purchase, the warranty applies with free repair or replacement of defective parts or products.

The warranty does not apply:

  • If the product is handled carelessly or incorrectly.
  • If the product is subjected to unusually high temperatures, moisture, shock or high voltages.
  • If the product is modified, repaired or dismantled by non-approved personnel.

Compensation for any secondary damage caused by an Easy-Laser® product fault does not apply. Easy-Laser AB is not responsible for any transport costs for equipment sent back to Easy-Laser AB for repair.

NB! It is the responsibility of the customer to make a backup of all saved data before the product is sent for repair. Resetting of saved measurement data is not covered by the warranty. Easy-Laser AB takes no responsibility for saved data that is damaged or lost during transportation or repair.

LITHIUM ION BATTERY LIMITED WARRANTY

A Lithium ion battery inevitably loses power during its lifetime, depending on usage temperature and the number of charging cycles. Therefore, internal rechargeable batteries in the Easy-Laser® product range are not included in our general 3-year warranty. A 1-year warranty applies for the battery capacity to stay above 70 % (after 300 charging cycles, the battery should have more than 70 % of its nominal capacity left). A 3-year warranty applies if the battery becomes unusable because of a manufacturing fault or factors that Easy-Laser AB could be expected to have control of, or if the battery displays abnormal degradation of capacity in relation to use.

ECOM TABLET COMPUTER LIMITED WARRANTY

The warranty of ECOM Tablet Computer (part no. 12-1086) is one (1) year.